Rockwell Collins Bilingual Customer Account Specialist in Annapolis, Maryland

Category: Customer Service

Job ID: 2045

Location: Annapolis,MD

Requisition ID: 2045

Rockwell Collins is a leader in aviation and high-integrity solutions for commercial and military customers around the world. Every day we help pilots safely and reliably navigate to the far corners of the earth; keep warfighters aware and informed in battle; deliver millions of messages for airlines and airports; and help passengers stay connected and comfortable throughout their journey. As experts in flight deck avionics, cabin electronics, cabin interiors, information management, mission communications, and simulation and training, we offer a comprehensive portfolio of products and services that can transform our customers' futures.

With 30,000 employees working around the globe and a network of operations spanning 150 countries, Rockwell Collins is positioned to meet customers’ needs with innovative and reliable products and systems and by delivering superior customer value, service and support.

We are currently searching for a Bilingual Customer Account Specialist to join our team in Annapolis, MD (INC) (5010). Employing some of the most talented, dedicated people on the planet is not by chance. People from all over the globe choose Rockwell Collins as the place to build a rewarding career, while helping create and deliver communications, integration, and engineering solutions that our global customers demand so that our world keeps moving and stays connected. It’s an exciting time to become a part of our team!

Innovations in flight deck, cabin, airport and communication technologies-along with more powerful and flexible worldwide air and ground networks-are driving the rise of aviation's information age today. At Rockwell Collins, we've been working to meet and exceed the needs and possibilities we see ahead in the information age.

Pilots today are experiencing the ease of head-up, eyes forward flying with Pro Line Fusion. Demand for Venue™ our scalable, award-winning system continues to climb. Rockwell Collins' ARINCDirect flight support services provide operators with one comprehensive source for all their flight support needs.

In this role the Customer Account Specialist will be responsible for measuring performance to customers on many dimensions.

Duties will include, but not are limited too:

  • Provide basic quotes (Catalog net / list / pre-approved Sales Bulletins; standard Terms and Conditions).

  • Validate customer Purchase Order against basic / standard contractual terms negotiating with the customer any issues identified.

  • Work with appropriate functions within the company to achieve delivery lead times to satisfy customer's requirements.

  • Interacts with customer prior to and/or after sale developing and maintaining positive partner relationships.

  • May help develop customer presentations.

  • Identifies areas for process improvement, drives change through lean methodology.

The ideal candidate will possess:

  • Three (3) or more years in a Customer Support role, preferably in aviation.

  • Bi-lingual in Spanish and English is required.

  • Strong understanding and skill-set in MS Office Word / Excel

  • Knowledgeable regarding the process of interacting with customers to provide positive experience and issue resolution.

  • Understands Rockwell Collins' basic rules, policies, and procedures.

  • Understands the importance of monitoring the status and quality of one's own work.

  • Uses elementary software packages for basic record keeping purposes.

  • Appreciates the importance of basing decisions on factual information and sound logic.

  • Understands the importance of remaining compassionate and empathetic when dealing with the problems of others.

  • Has an elementary understanding of the organization's competitive strengths and weaknesses.

  • Understands the importance of staying calm and relaxed under pressured situations.

Education Requirements:

  • Bachelor's degree in appropriate discipline or in the absence of a degree six years of related experience.

At Rockwell Collins, we believe a solid work-life balance creates a healthy lifestyle and inspires creativity and innovation. We value our people and invest in their development, growth and success at our company by providing development opportunities through Rockwell Collins University, networking, mentoring, and tuition reimbursement.

And that’s just for starters.

Some of our competitive benefits package includes:

  • Medical, dental, and vision insurance

  • Three weeks of vacation for newly hired employees

  • Company-paid winter holiday shutdown for most locations

  • Generous 401(k) plan that matches 62.5 percent of the first 8 percent of eligible compensation you contribute (or 5 percent if you save 8 percent)

  • An Incentive Pay Plan based upon company performance

  • Tuition reimbursement

  • And more

Interested yet? Apply now and embark on your next worthwhile adventure!

Rockwell Collins is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, gender, sexual orientation, gender identity, disability, protected veteran status or any other protected status.