Aaron's Inc Customer Account Advisor in Baltimore, Maryland
Aaron’s provides a fun and positive environment for our associates and a place where we take building relationships with our customers personally!
As a Customer Account Advisor, you will play a key role in assisting the Customer Accounts Department with lease agreement renewals. In addition, you support the overall needs of the store by assisting other associates. At Aaron’s, you are making a difference—your dedicated attention to each customer helps bring the closer to our mutual goal of ownership. Come see why the difference is personal at Aaron’s, connect with us today!
The Acquisition and Maintenance of Customers
Direct immediate contact with customers who have not renewed their Lease agreement(s) both in the field and on the phone
Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
Assist CAM in setting and achieving daily revenue and renewal goals.
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Document all customer appointments and update customer information in the store computer system
Assist with merchandise returns and customer deliveries as directed by GM
Perform responsibilities of the Customer Accounts Manager when directed
Other tasks as assigned by management
Safely operates company vehicle
Load, secure and protect product in company vehicle
Maintain updated customer information
Assist the Sales Team as needed
Other tasks as assigned by management
2 years of retail/customer service experience
Schedule flexibility between 8A – 9P, including Saturdays
Strong problem solving and decision making skills
Proven sales experience and ability to engage customers and use appropriate negotiation techniques
Excellent professional communication skills with both internal and external contacts
Detail oriented with strong organizational skills
Skilled in balancing multiple priorities in a fast paced environment
At least 21 years old with a valid driver’s license
Willing to complete pre-employment drug screening and background check
Satisfactory MVR (driving record)
Must meet DOT requirements to obtain certification in required states
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Excellent interpersonal and communication skills
Proficient computer skills
Excellent telephone etiquette
Maintain a professional appearance
As a Potential Aaron’s Associate
You’ll share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. You’ll be a contributing team member in an environment that embraces challenge and has a strong drive to achieve. We like to set the bar high, roll up our sleeves and work together to out-perform the competition. You’ll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers.
Aaron’s has a long legacy as an industry leader, with continued growth regardless of the economy. In business since 1955, our stores are built on a foundation of excellence, customer focus, & quality products and services. Personally and professionally, we hold ourselves to high standards and unwavering commitment to do what’s right; treating every individual with respect, compassion and integrity. We are highly invested in the communities we serve through our community outreach programs; donating time, products and services locally and nationally.
As a Customer Account Advisor at Aaron’s, you will have access to a comprehensive benefits package that includes: Paid time off including vacation days, sick days and holidays
Unlimited bonus & commission opportunities
Five day work week, Sundays always off!
Medical, dental & vision insurance
401(K) with company match
A drug screen and criminal background investigation is required.
Aaron’s is an Equal Opportunity Employer