Telus Manager, Program Office (TELUS Digital – My Account Outcomes) in BC, Canada
What you’ll do:
TELUS Digital My Account Outcomes team is a fun, dynamic team focused on customer experience. We work in a collaborative, open and transparent environment. We celebrate wins, learn from our failures, embrace change, and are passionate about learning and growing as individuals and as a team.
As Manager, TELUS Digital, you will be responsible for executing and evolving the online experience to make it easier for customers to manage their Internet and home services accounts on telus.com. As a bridge between customers, your stakeholders and the broader digital team, you’re responsible for the strategic vision and delivery execution of the online experience including all go to market activities, product launches, and experience enhancements. As a team leader, your role will be part strategy, part architecture and part technical delivery.
What you’ll be responsible for:
Support and continue building a highly engaged diverse team made up of product owners, scrum masters, user experience designers, developers and testers to successfully deliver on the targeted outcomes for telus.com
Foster and build strong relationships with stakeholders to effectively prioritise initiatives and drive digital adoption
Responsible for driving the strategic vision for the end to end online customer experience and capabilities roadmap
Responsible for working closely with our analytics, voice of customer and operations teams to identify opportunities to continuously improve the experience to make it easy for our customers to research and buy
Leverage your many years of experience to help us build a strong long lasting culture
Ability to work effectively with various levels of management and cross-functional teams
About TELUS digital:
TELUS digitalis a team of highly skilled professionals dedicated to building innovative, data-driven, customer centric digital experiences. We run like a start-up, we’ve embraced lean and agile methodologies. We celebrate our failures and see them as opportunities to learn. Our culture fosters collaborative learning and out-of-the-box thinking in a relaxed environment.
To learn more, check outhttp://labs.telus.com/
We want to work with people who:
Have a passion for the web and all things digital
Thrive in a lean, fast paced and changing environment
View collaboration as essential to your work
Clearly see things from the perspective our customers
Utilize the power of data to inform decisions
Continually refine their practice and process
What you can expect from us:
We don’t come to work in suits or sit all day long in grey cubicles
We come as we are, keen to share our latest ideas
We want you to help shape and shift our culture in brave new directions, not simply fit in
We work and play like a team
Great ideas can come as easily during an impromptu hallway soccer match or social team building activity outside the office
We don’t discriminate
Fuel for thought … Ours comes in the form of weekly lunches and an unending supply of healthy snacks
Bottom line? What matters at TELUS digital is creating a free flowing, stimulating, supportive space where every one of us can thrive and feel alive
Our team is growing. We’re looking for talented individuals like yourself. Apply now!
What you’ll need to be successful:
Highly organized with a demonstrated ability to delegate, monitor and manage high volume workloads
Ability to effectively problem-solve and deal with complex project issues
Ability to anticipate and assess risks, contingency plans and manage change in a complex environment
Demonstrated ability to lead, motivate, coach, set goals and provide feedback to develop team members
Strong leadership and organizational transformation skill
Interpersonal, communication, and presentation skills
Proven, strong track record in leading and developing your team
5 years of marketing, product management and/or digital experience
2-3 years previous experience working at a manager’s level leading people and a business unit
Experience managing key business objectives and department budget goals
Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you create future friendly® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Title: Manager, Program Office (TELUS Digital – My Account Outcomes)
Requisition ID: PRO02605-17