Aaron's Sales and Lease Customer Accounts Manager in BOZEMAN, Montana

Description: At Aaron's, we call our assistant manager role Customer Accounts Manager because this position is so much more than assistant management! As a Customer Account Manager, you will be essential in helping our customers achieve ownership by providing individualized attention in managing the customer accounts department (responsible for customer renewal payments) and achieving company standards on non-renewal closing percentages. Additionally, Customer Account Managers help support the overall needs of the store by assisting other associates and acting as key holder in the store manager's absence. At Aaron's, you are making a difference—your dedicated attention to each customer helps bring them closer to our mutual goal of ownership. Job Duties The Acquisition and Maintenance of Customers Manage the collections process Counsel customers to gain timely lease/merchandise renewals Confirm customer identification, collect money and obtain customer signatures on lease agreements Contact customers who have not renewed merchandise agreements Monitor customer payment history and habits and make recommendations to support the customer to ownership Maintain customer contact over the phone and through home visits Update customer information and maintain accuracy Achieve monthly account goals Review and close lease agreements with customers Act as key holder as necessary Facilitate returns in collaboration with store manager Clean and certify merchandise in the cleaning station for all merchandise personally returned Additional responsibilities as assigned by management Position Requirements Strong communication and interpersonal relationship skills Working knowledge of electronic products (appliances, computers, etc.) Position routinely requires lifting & loading up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Strong organizational skills Strong telephone manners Maintain professional appearance A satisfactory MVR (driving record) A valid Driver's License A drug screen and criminal background investigation As a Customer Accounts Manager at Aaron's, you will have access to a comprehensive benefits package that includes: Paid time off Unlimited bonus & commission opportunities Five day work week, Sundays always off! Medical, dental & vision insurance IRA Retirement Plan with company match Aaron's is an Equal Opportunity Employer