Paychex PIA Field Major Account Manager in Cary, North Carolina

  • Initiates regularly scheduled proactive relationship calls with clients providing updates on relevant insurance specific topics, administrative services, and to assess clients current needs.

  • Initiates consultative calls to client to assess underwriting exposures prior to policy renewal.

  • Provides creative plan designs to clients from current and alternate carriers during each client renewal or as requested by client off cycle.

  • Utilizes knowledge of carrier and state underwriting guidelines to guide client toward the best possible option within the Paychex Agency?s administrative capabilities.

  • Moves existing policies to alternative carriers to assist client in achievement of benefit and premium objectives.

  • Works as a liaison between policy holder and Insurance Carrier/GA to ensure the highest level of customer service is provided.

  • Works as a liaison between internal Paychex departments to ensure the highest level of customer service across product lines.

  • Up sells and/or resells ancillary products to meet set expectations.

  • Responsible for establishing and maintaining ongoing client relationships, overall client satisfaction, and client retention.

  • Responsible for meeting basic service level goals including response time and quality standards.

  • Responsible for meeting specific client retention goals for assigned book of business in support of Agency financial goals.

  • Develops and maintains expert knowledge of related products including HRO, BeneTrac, Section125, COBRA and Workers Compensation.

  • Develops and maintains expert knowledge of industry trends, product offerings, and legislative and compliance changes.