Paychex PIA Field Major Account Manager in Cary, North Carolina
Initiates regularly scheduled proactive relationship calls with clients providing updates on relevant insurance specific topics, administrative services, and to assess clients current needs.
Initiates consultative calls to client to assess underwriting exposures prior to policy renewal.
Provides creative plan designs to clients from current and alternate carriers during each client renewal or as requested by client off cycle.
Utilizes knowledge of carrier and state underwriting guidelines to guide client toward the best possible option within the Paychex Agency?s administrative capabilities.
Moves existing policies to alternative carriers to assist client in achievement of benefit and premium objectives.
Works as a liaison between policy holder and Insurance Carrier/GA to ensure the highest level of customer service is provided.
Works as a liaison between internal Paychex departments to ensure the highest level of customer service across product lines.
Up sells and/or resells ancillary products to meet set expectations.
Responsible for establishing and maintaining ongoing client relationships, overall client satisfaction, and client retention.
Responsible for meeting basic service level goals including response time and quality standards.
Responsible for meeting specific client retention goals for assigned book of business in support of Agency financial goals.
Develops and maintains expert knowledge of related products including HRO, BeneTrac, Section125, COBRA and Workers Compensation.
Develops and maintains expert knowledge of industry trends, product offerings, and legislative and compliance changes.