Recsolu, Inc DBA Yello Senior Client Success Consultant, Strategic Accounts in Chicago, Illinois

Senior Client Success Consultant, Strategic Accounts

  • Location:

  • Chicago

  • Company Description:

  • Yello’s talent acquisition software enables companies to humanize the candidate experience by providing unprecedented speed and transparency throughout the candidate journey. Founded in 2008, Yello supports hundreds of organizations globally by serving as a key strategic partner in optimizing recruiting operations and talent relationship management.

In 2017, Yello closed a series C funding round of $31 million and continues to grow quickly. We’re looking to hire people who believe nothing is impossible, love to learn and be curious, can be accountable for success, always enjoy the journey and will own their personality. If this is you, come grow your career with Yello.

  • About The Role:

  • The Senior Client Success Consultant, Strategic Accounts, owns the overall relationship with his or her assigned clients by increasing adoption and ensuring retention and satisfaction. This position ensures that clients are maximizing use of their Yello Solutions, and establishes a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.

  • How You'll Make An Impact:

    • Develop, prepare, and nurture customers for advocacy
  • Lead client strategic account adoption calls and act as a consultant working to help clients leverage all that Yello has to offer

  • Offer a “train the trainer” solution to our clients who will then deliver your insights to the rest of their team

  • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals

  • Analyze data and trends to convey value of solutions to clients

  • Identify upsell opportunities

  • Advocate customer needs/issues cross-departmentally

  • Program manage account escalations

  • Act as a product expert as you perform demos of the different features of our comprehensive software solution for both the campus and professional recruiting space

  • Act as consultative client liaison and provide expertise and support for client specific projects to define project scope, develop project plan, determine necessary resources and establish project timeline

  • Manage multiple priorities simultaneously

  • What We're Looking For:

    • 5 years of consulting, recruiting, or recruiting operations experience in the college, university or professional realm, but with the desire and hustle to embark on a new career challenge
  • Thrive in a dynamic, fast paced, high growth environment

  • Project management experience and a proven ability to meet deadlines

  • Relatable nature to our clients that will come from your tenure in the recruiting field

  • Demonstrated ability to coordinate cross-functional teams to resolve complex issues within a designated time frame

  • Incredible attention to detail and ability to adapt quickly to our proprietary, solutions-driven recruiting software

  • Proficient in excel and PowerPoint

  • Exposure to different ATS’ would be a huge plus

  • Must be able to sit or stand for continuous periods of time

  • This role frequently communicates/interacts with individuals, must have strong written and oral communication skills

  • Yello reserves the right to assign or reassign the responsibilities and requirements to this job at any time

  • What You Can Expect From Us:

  • This role will give someone exposure to working with some of the largest clients in the US/world. Yello offers a fast-paced, entrepreneurial environment that keeps our employees engaged and challenged, and also gives them the ability to make an impact to our team and our clients right away. The role will also allow employees the opportunity to work cross-functionally and get exposure to other areas of the business, including sales and product. This role will have a direct impact on how we grow and scale our team as we are constantly working on ways to work more efficiently and improve process.

  • Additional Information:

  • At Yello, we work together to improve the hiring experience and power recruitment programs. Every Yello team member is empowered to grow each day and achieve new career accomplishments, and we always make time to celebrate team members’ successes. Our Loop office is steps away from public transportation, overlooks Lake Michigan and our open concept office offers plenty of space to collaborate with colleagues, or to work independently. We offer health, dental and vision insurance, a competitive 401k match, a reimbursement for fitness memberships and support for ongoing learning. Above all, we look forward to coming to work each day to solve interesting problems and make the impossible, possible.

  • Yello is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

  • Candidates local to Chicago are preferred.

  • You must be authorized to work in the United States.

  • Must be able to sit or stand for continuous periods of time

  • This role frequently communicates/interacts with individuals, must have strong written and oral communication skills

  • Yello reserves the right to assign or reassign the responsibilities and requirements to this job at any time