Tenet Healthcare Patient Account Manager in Frisco, Texas

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 800 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management, patient communications, and value-based care solutions, we empower healthcare decision makers—hospitals, health systems, physicians, self-insured employers, and payers—to better connect every point of care and wellness management. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

JOB SUMMARY

Responsible for managing patient account staff in processing accounts and working with designated payors to ensure proper reimbursement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties may be assigned.

  • Ensures compliance with state and federal laws and regulations.

  • Maintains a thorough understanding of health insurance and government programs, where necessary.

  • Facilitates the identification of issues and solutions by team members related to delays in achieving payment resolution.

  • Monitors collection processes to determine cash flow improvement opportunities.

  • Manages the aging of accounts receivable by trending and analyzing the A/R, and through communication with the payors.

  • Works with A/R supervisors to identify department training needs for system education, industry updates and changes in collection processes and protocols.

  • Works with A/R Supervisors and staff to ensure that employee productivity and quality meets standards.

  • Manages desk assignments to meet employee productivity and collection efforts across all client facilities.

SUPERVISORY RESPONSIBILITIES

If direct report positions are listed below, the following responsibilities will be performed in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

  • No. Direct Reports (incl, titles)

  • Patient Account Representatives

  • Senior Patient Accountt Representatives

  • Lead Patient Account Representatives

  • Patient Account Supervisors

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Advanced knowledge of healthcare A/R

  • Excellent working knowledge of Patient Financial Services operations with specific focus on Inpatient and Outpatient Managed Care and Commercial payors (i.e., Medicare regulations and compliance; HIPAA)

  • Proficient in Microsoft Office (Word and Excel)

  • Advanced writing skills

  • Ability to provide advanced customer service

  • Ability to plan and implement process improvements

  • Ability to train and coach staff

  • Ability to multi-task

  • Strong leadership and organizational skills

  • Proficient in building a strong team to meet performance goals

  • Very good written and verbal communication skills

  • Strong interpersonal skills

  • Strong technical skills, including PC and MS Office Suite knowledge

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.

  • 4-year college degree in Healthcare Administration, Business or related area or equivalent experience. MBA/CPA preferred

  • 5 – 10 years of experience in Healthcare Administration or Business Office

  • 2 – 3 years of supervisory experience

CERTIFICATES, LICENSES, REGISTRATIONS

  • HFMA-Patient Accounts or Hospital Accounting Certification encouraged

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to sit and work at a computer terminal for extended periods of time

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Call Center environment with multiple workstations in close proximity

Job: Conifer Health Solutions

Organization:

Title: Patient Account Manager

Location: TX-Frisco

Requisition ID: 1705039322