Taylor Corporation Account Manager 3 (5312 ) in Hugo, Minnesota

Account Manager 3 (5312 )

Customer Service
Hugo, Minnesota

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Description

Position at Curtis 1000, Inc (Minnesota)

Curtis 1000 is seeking an Account Manager to coordinate internal activities related to the development, growth and retention of key accounts. The position is responsible for developing and maintaining strong relationships with senior decision makers within these accounts.

Shift Available

  • Monday – Friday

Responsibilities Include:

  • Operate as the process owner and the lead point of contact for your customer including feeling as if you are an extension of the customer’s business.

  • Acts as a liaison between the customer, cross functional internal teams, and vendors, to insure timely and successful delivery of our products, services and solutions according to the customer’s needs.

  • Utilize knowledge of the customer’s industry to proactively communicate, follow up in a timely manner and provide well thought out solutions and direction to the customer.

  • Initiate and implement continuous improvement initiatives including documenting and maintaining operating procedures per the requirements of the Quality Management System.

  • Manage multiple projects at any given time while setting customer expectations, meeting deadlines and adhering to standard operating procedures.

  • Responsible for customer communications, conflict resolution, and compliance on contract deliverables. Establish productive and professional relationships with key customer personnel including at the Executive level.

  • Perform advanced data analytics to draw conclusions and make recommendations for improved service, process changes and/or financial improvements.

  • Partner with other department team members to resolve complex customer inquiries and concerns including understanding who and when to escalate within the internal organization.

  • Develop, coordinate, and present, customer business reviews including preparation of customer presentations, gathering performance metric data and participating in customer meetings.

  • Proactively identify business development opportunities to meet sales performance, financial targets and sales volume. Collaborate with sales to jointly meet requirements.

  • May lead, supervise and/or manage a group of support staff to include Customer Service Support, Level I and II Account Managers or other team members.

Minimum Qualifications:

  • The minimum education required for this position is a 4 year degree plus 5 or more years of related/relevant professional experience, preferably customer service or account management specifically and one or more of the following: printing or manufacturing environment, job planning, estimating or scheduling, or project management.

  • Relies on experience, judgment, and extensive knowledge of the customer’s industry to plan and accomplish goals.

  • A wide degree of creativity and latitude is expected.

  • Superb written and oral communication skills along with public presentation skills.

  • Ability to establish and maintain long term relationships with key decision makers.

  • Excellent computer skills, including Microsoft PowerPoint, Excel, Word, QBR Development, Root Cause Analysis tools.

  • Ability to manage multiple complicated and/or complex task and projects; excellent project management skills.

  • Ability to drive cross-functional collaboration and have working knowledge of e-Commerce and ERP systems.

  • Outstanding problem-solving and exceptional organizational skills.

  • May be required to travel to client locations as needed.

  • Ability to lead, supervise and/or manage a group of support staff to include Customer Service Support, Level I and II Account Managers or other team members.

Preferred Qualifications:

  • 4 year College Degree plus 3-5 years of related/relevant professional experience

  • Proficient in Excel, Word, Query Access/Use/Modify/Build in database systems

  • Meeting Coordination, QBR Development, and working knowledge of e-commerce systems, working knowledge of ERP, Inventory Management Processes, QMS Process Creation and Maintenance, Root Cause Analysis Tools

About Our Company

We offer an attractive compensation package, including a competitive base salary, and a competitive benefit package including health, dental & vision insurance, 401K plan, profit sharing, PTO (paid time off) and Holiday Pay.

Curtis 1000, a business communications company, is as dedicated to our employees as they are to helping our clients express their uniqueness while improving their operational efficiency. Our direct marketing and communications process/print management solutions are individually tailored for each client to maximize results internally and in their markets.

Even as a 130-year-old company Curtis 1000 feels brand new. Since we’ve always been about bringing value to our clients, we have armed ourselves with innovative ad-agency-quality ideas, invested in state-of-the-art technologies, and developed our capabilities to ensure implementation through just one supplier: Curtis 1000.

As a foundation for success, the Curtis 1000 advantage includes our affiliation with Taylor Corporation, one of the largest privately held companies in the U.S., as well as one of the top-10 providers of personalized communications in North America. A forward-thinking organization, our shared values and purpose of creating opportunity and security for our employees is at the core of everything we do. Taylor’s more than 80 affiliated companies with 14,000+ employees are located across North America, China and Europe, and serve over half of the Fortune 500 companies and millions of small businesses and consumers.

“Curtis 1000 is an equal opportunity employer of minorities, females, individuals with disabilities, and protected veterans.”