Capital One Team Leader for Technical Account in Muntinlupa, Philippines

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Team Leader for Technical Account

JOB SUMMARY :

To supervise an Operations sub-function (i.e. Back Office Processing, Collections, Fraud/Disputes, Ops Desk, Servicing, or Technical Training & Quality) of Capital One Philippines. To implement policies and to identify opportunity areas to ensure sub-functional efficiency. To be responsible for supervising a team of professionals and drive improvements in call skills and customer experience through regular interaction in order to achieve individual and group targets. To maintain partnerships with across the organization to further the sub-function's goals.

- PLEASE ATTACH YOUR UPDATED RESUME FOR US TO BE ABLE TO PROCEED WITH YOUR APPLICATION -

ELIGIBILITY CRITERIA (for Internal Candidates) :

  • Associate must have at least a “Strong” performance rating.

  • Associate has been in his/her current role for a minimum of one year

  • Associate is not actively on any type of a performance improvement plan

  • Associate must not have any written warning corrective action and up in any stage of the application process.

REQUIREMENTS:

  • Candidate must have worked with TECHNICAL ACCOUNT

  • Completed at least 2 years in college preferred

  • At least 1.5 years' experience in a call center operations environment

  • Knowledge of call center business processes

  • Analytical skills for decision-making and performance evaluation

  • Communication skills for written and verbal business correspondences

  • People management skills, including team coaching and collaboration

  • Must possess proficiency in Microsoft programs

  • Must be flexible to work different hours based on business needs; days, evening and weekends

NOTES:

  • Please note that failure to attach your updated resume may result in your disqualification

  • Requisition open under local terms

  • Candidate must have appropriate paperwork to work in the Philippines