Kforce Account Support Coordinator in New York, New York

Kforce has a client in search of an Account Support Coordinator in New York, NY.Main Activities and Responsibilities:

  • Process new sales in CRM

  • Prepare subscription agreements and manage customer signature process

  • Ensure all business is processed by year-end per customer-specific guidelines

  • Ongoing responsibility for the validation of the process for processing active renewals and new business

  • Analyze usage reports for upsell of other electronic products

  • Responsible for contract execution and acts as the coordinator for all correspondence and agreements from the customer; lines up all required internal resources to get the contract executed

  • Process and complete active renewals for assigned sales team in line with year-end target

  • Maintain data quality at or greater than 995% for agreement details in CRM

  • Communicate with customers regarding details of their license agreements, product details, and quotes, etc.

  • Act as a central contact for customers and take ownership of customer issues and work with internal stakeholders to ensure quick resolution

  • Liaise with electronic helpdesk on any access and entitlements issues

  • Liaise with CIM, IG, and e-Delivery on a regular basis to ensure smooth transition of all business

  • Work with legal, customers, and account managers to prepare license agreements and have them approved by all parties

  • Responsible for obtaining approvals from all stakeholders for any non-standard CRM agreement

  • Utilize call tracking system for customer interactions and maintain a 95% SLA

  • Bachelor's degree in Business Administration or similar

  • 3-4 years of experience in customer service/account management role in a B2B environment

  • Experience in working with service agreements and/or sales contracts

  • Direct contact experience including client meetings, e-mail and telephone communications

  • Intermediate skill level in Microsoft Excel

  • Fluent Bi-lingual English/Spanish in oral and written communications is desired but not mandatory

  • Knowledge or experience with Siebel or other CRM based order management systems is considered a plus

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours