Kelly Services ACCOUNT COORDINATOR in Peoria, Illinois
Job DescriptionINTERESTED IN JOB: EMAIL RESUME TO: 2441@KELLYSERVICES.COM WITH THE JOB TITLE IN THE SUBJECT LINE The Account Coordinator supports merchant accounts as the first line of customer communication with the objective of superior customer satisfaction by providing problem-solving resources. Account Coordinator will work in a number of different systems and must ensure they comply with all regulatory and compliance information.Duties & Responsibilities:- Develop a positive relationship with customers through proactive contact- Act as the liaison between the customer and employer- Maintain accurate customer records- Investigate and resolve merchant issues- Perform tasks such as surcharge changes, bank account changes, establish customer web portal access and other merchant support functions as requested- Review and analyze data to maintain ATM uptime- Call inactive zero transactions locations to resolve any issues- Prepare and process Cardlink documents and CORE events as required- Effectively work with different departments to resolve merchant issues- Achieve productivity goals and deadlines- Ensure high standards of customer service are reached- Access opportunities and offer suggestions for process improvement to management- Other duties as assignedSYSTEMS INVOLVED- Cisco Phone System Workforce Management- Microsoft Office Outlook, Excel, and WordRequirements*notice: position applicants are subject to a credit check Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]
Category: Administrative/ Clerical