VSP Global Eyefinity - Account Manager in Rancho Cordova, California

VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we’re all focused on a singular mission: to help people see. Learn more by visiting https://vspglobal.com/cms/careers/

General Summary

With minimal supervision, manage VSP’s largest, most demanding clients. This encompasses the majority of clients within the $750,000 to $2.5 million annualized premium range with added degrees of complexity. Lead corporate-wide efforts to develop efficient and effective processes that enable VSP to service both the customer and serve VSP’s strategic initiatives. Act as expert advisor and primary VSP liaison on client service and marketing related projects and issues. Collaborate with account team and internal business partners on strategies that drive growth and strengthen client relationships.

Essential Functions

Develop and maintain relationships with clients to identify and address requirements as they relate to VSP’s products and service offerings. Function as primary VSP service contact to achieve and maintain high satisfaction levels and ensure client retention.

Market the value of VSP programs and services to gain adoption within each account. Coordinate and manage client-related marketing initiatives.

In collaboration with account team, develop and manage account plans to include strategic objectives, communication, growth and retention strategies.

Participate in and facilitate key client meetings, such as Client Partnership Review, finalist, Site Visit and other events as required by client.

Develop and manage the implementation process to ensure clients are implemented according to requirements and performance standards. Work with internal business partners to address custom client requirements. Ensure client requirements are documented and communicated.

Manage all client contract and related activities (contracts, evidence of coverage, summary plan descriptions, etc.)

Manage all aspects of client and member communication strategies and collateral development.

Responsible for report analysis and distribution.

Proactively monitor clients to identify problematic issues. Escalate client issues to the appropriate business partners and drive solutions as needed.

Job Specifications

Typically has the following skills or abilities:

Bachelor's degree in Business Administration or related field or equivalent experience

Minimum three years of account management experience and/or client service experience

Effective communication skills with ability to influence business partners

Proven ability to lead client-related project teams

Demonstrated ability to manage multiple concurrent account implementations and business issues

Strong understanding of VSP business objectives and the business environment

Proven ability to adapt to change quickly and work effectively within an agile environment

Proven problem identification and solving capabilities

Working Conditions / Physical Demands

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The information above describes the general nature of the position and serves as a summary of the typical job functions. It's not a comprehensive list of all possible job responsibilities, tasks, or duties.

VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.