Oracle Sr Technical Account Manager - NetSuite Professional Services in Reston, Virginia

As an acknowledged authority within Oracle, this senior level consulting position is responsible for creating and implementing innovative solutions with industry-wide impact. Leads the solution design and implementation aspects of engagement(s) ensuring high quality, integrated solutions within constraints of time and budget.

Analyzes business needs to help ensure Oracle solution meets the customer s objectives by combining industry best practices, product knowledge, and business acumen. As a position of technical/professional influence, this individual frequently operates at the leading edge of technology. Recommends and justifies enhancements to Oracle products to meet very complex customer needs. Exercises creativity and independent judgment in developing methods, techniques, and evaluation criteria to deliver functional and technical expertise on a wide range of business and technology solutions. Leads experienced consulting teams on challenging projects; works on significant and unique issues. As a thought leader and trusted advisor, effectively influences difficult decisions at the leadership-level of customer organizations. Enables business development efforts by providing subject matter expertise. Resolves very complex customer escalations. Drives customer process direction and decisions by providing domain leadership within relevant industries on end-to-end enterprise solutions. Creates new solution sets based on assessment of industry needs, market demands and knowledge of competitive product offerings.

10 years of experience relevant to this position including 5 years of consulting experience. Management or team leadership experience preferred. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to lead large teams. Strong influencing and negotiation skills. Ability to travel as needed.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Customer Success Overview

The Customer Success organization is focused on ensuring that Oracle NetSuite clients are successful with all aspects of their Oracle NetSuite solution. The Customer Success organization provides a variety of services to both new and existing clients including: technical and business account management, and engineering services. Our mission is to understand the client, their business, systems, and process infrastructure and to work as a team to ensure their success.

The Technical Account Management team (TAM) operates within the customer success framework to primarily provide performance, scalability, and environment management services. As such, TAM clients tend to be the most complex within the NetSuite ecosystem both in terms of the core NetSuite footprint, but also in terms of integrations with other systems.

A successful TAM has a balanced combination of interpersonal and client management skills, system and technical skills, and an extreme attention to detail.

Primary Responsibilities include:

Develop relationships within the customer and build credibility and confidence

Understand the customer s business direction and ensure systems footprint is aligned

Provide technical guidance on solutions architectures, best practices, and environment management

Manage issue escalations between the client and NetSuite

Coordinate and educate client on major and minor releases and potential impacts

Partner with other teams within NetSuite to ensure the client success

Partner with third party systems integrators to help ensure client success

Preferred Experience /Skills include:

Experience with large Account and Project Management

Experience with escalation management with strong problem solving skills

Experience with web services via API s a plus

Experience interfacing with and presenting to C-level executive teams

Experience with ERP/CRM/eCommerce systems and deployments

Familiarity with Oracle database constructs advantageous

Familiarity with programming and web technologies a plus (JavaScript)

Familiarity with Cloud/SaaS deployments and supporting architecture

A team player with excellent collaborative skills

A fast learner, able to come up to speed rapidly on new technologies

A strong personal commitment to achievement of successful customer outcomes by doing

Excellent customer service and interpersonal skills

Excellent written and oral communication skills

Ability to effectively work with tight schedules within a fast-paced environment to minimize problem impact on the customer

Preferred Qualifications include:

Bachelor s degree or related experience

A fundamental understanding of ERP in large organizations

10 years of experience in the high-tech environment,

Experience with the ERP application domain

Experience working at/with companies performing complex/large scale applications deployments, employing recognized best practices

Experience including a successful track record of multi-tasking several projects and working as part of a cross-functional team

Job: *Consulting

Organization: *Oracle

Title: Sr Technical Account Manager - NetSuite Professional Services

Location: United States

Requisition ID: 1700171D

Other Locations: CA-CA,Canada-Toronto