VIVA USA Inc Accounts Receivable Clerk in Salem, North Carolina

Req Ref No: LSNCAR11 Location: Salem , NC Duration: 12 Months


Description/Comment: General Summary:

AR SPECIALIST – Diversified Services Account Owner contributes to the success of client by driving cash flow and managing relationships with internal and external PBC customers. Required to identify, analyze, and solve customer concerns in a timely and effective manner.

Major Task Responsibilities and Key Accountabilities of the AR Specialist:

Initiate customer contact to manage collection process, including resolution of re-bills Manage customer account activity using PBC’s work flow tool Initiate ideas and seize opportunities to drive reduction in DCSO and over 60 Leverage accepted business practices to generate profitable customer relationships Facilitate and align on optimal resolution with customer accounts Engage in customer interface to understand accounting, purchasing, and delivery processes and procedures Perform file maintenance to ensure accurate customer information at all times Initiate communication with internal teams to achieve timely issue resolution, outline customer accounting processes, and maintain reliable customer service Review and analyze aged trial balance to identify priority accounts to conduct and facilitate collection efforts Perform as primary owner of root cause resolution for any customer exceptions Identify account projections and analysis of portfolio for month end reporting Resolve customer discrepancies within a timely manner Take ownership and deliver against both personal and team goals Team player with ability to work through others on team Drive self-development and continuous learning through coaching and feedback Demonstrate initiative for expanding own skill set and knowledge of business

Additional Job Details:

One role is on the DST team One role is on the Chain Resolution Team

Preferred Qualifications:

4 Year Degree in Business, Finance, Accounting or Economics 1-3 Years Customer Portfolio Management/Cash Collections Experience Proficient in Microsoft Outlook, Word, Excel and PowerPoint