Aaron's Inc Customer Account Advisor in San Antonio, Texas

Basic Function

Assisting the Customer Accounts Department in lease agreement renewal

Reporting

Reports directly to the General Manager (or Customer Accounts Manager with GM direction)

Primary Responsibilities

  • The Acquisition and Maintenance of Customers

  • Direct immediate contact with customers who have not renewed their Lease agreement(s) both in the field and on the phone

  • Act as a customer counselor who resells the benefits of timely lease agreement renewal payments

  • Assist CAM in setting and achieving daily revenue and renewal goals.

  • Clean and certify merchandise in the Quality Assurance Center for all items personally returned

  • Complete and maintain weekly vehicle maintenance sheet and route sheets daily

  • Document all customer appointments and update customer information in the store computer system

  • Assist with merchandise returns and customer deliveries as directed by GM

  • Perform responsibilities of the Customer Accounts Manager when directed

  • Other tasks as assigned by management

  • Safely operates company vehicle

  • Load, secure and protect product in company vehicle

  • Maintain updated customer information

  • Assist the Sales Team as needed

  • Other tasks as assigned by management

Qualifications

  • 2 years of retail/customer service experience

  • Schedule flexibility between 8A – 9P, including Saturdays

  • Strong problem solving and decision making skills

  • Proven sales experience and ability to engage customers and use appropriate negotiation techniques

  • Excellent professional communication skills with both internal and external contacts

  • Detail oriented with strong organizational skills

  • Skilled in balancing multiple priorities in a fast paced environment

Requirements

  • At least 21 years old with a valid driver’s license

  • Willing to complete pre-employment drug screening and background check

  • Satisfactory MVR (driving record)

  • Must meet DOT requirements to obtain certification in required states

  • Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

  • Excellent interpersonal and communication skills

  • Proficient computer skills

  • Excellent telephone etiquette

  • Maintain a professional appearanceAaron's is an equal opportunity employer