Oracle Sr Technical Account Manager - NetSuite Professional Services in Tucson, Arizona
As an acknowledged authority within Oracle, this senior level consulting position is responsible for creating and implementing innovative solutions with industry-wide impact. Leads the solution design and implementation aspects of engagement(s) ensuring high quality, integrated solutions within constraints of time and budget.
Analyzes business needs to help ensure Oracle solution meets the customer s objectives by combining industry best practices, product knowledge, and business acumen. As a position of technical/professional influence, this individual frequently operates at the leading edge of technology. Recommends and justifies enhancements to Oracle products to meet very complex customer needs. Exercises creativity and independent judgment in developing methods, techniques, and evaluation criteria to deliver functional and technical expertise on a wide range of business and technology solutions. Leads experienced consulting teams on challenging projects; works on significant and unique issues. As a thought leader and trusted advisor, effectively influences difficult decisions at the leadership-level of customer organizations. Enables business development efforts by providing subject matter expertise. Resolves very complex customer escalations. Drives customer process direction and decisions by providing domain leadership within relevant industries on end-to-end enterprise solutions. Creates new solution sets based on assessment of industry needs, market demands and knowledge of competitive product offerings.
10 years of experience relevant to this position including 5 years of consulting experience. Management or team leadership experience preferred. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to lead large teams. Strong influencing and negotiation skills. Ability to travel as needed.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Customer Success Overview
The Customer Success organization is focused on ensuring that Oracle NetSuite clients are successful with all aspects of their Oracle NetSuite solution. The Customer Success organization provides a variety of services to both new and existing clients including: technical and business account management, and engineering services. Our mission is to understand the client, their business, systems, and process infrastructure and to work as a team to ensure their success.
The Technical Account Management team (TAM) operates within the customer success framework to primarily provide performance, scalability, and environment management services. As such, TAM clients tend to be the most complex within the NetSuite ecosystem both in terms of the core NetSuite footprint, but also in terms of integrations with other systems.
A successful TAM has a balanced combination of interpersonal and client management skills, system and technical skills, and an extreme attention to detail.
Primary Responsibilities include:
Develop relationships within the customer and build credibility and confidence
Understand the customer s business direction and ensure systems footprint is aligned
Provide technical guidance on solutions architectures, best practices, and environment management
Manage issue escalations between the client and NetSuite
Coordinate and educate client on major and minor releases and potential impacts
Partner with other teams within NetSuite to ensure the client success
Partner with third party systems integrators to help ensure client success
Preferred Experience /Skills include:
Experience with large Account and Project Management
Experience with escalation management with strong problem solving skills
Experience with web services via API s a plus
Experience interfacing with and presenting to C-level executive teams
Experience with ERP/CRM/eCommerce systems and deployments
Familiarity with Oracle database constructs advantageous
Familiarity with Cloud/SaaS deployments and supporting architecture
A team player with excellent collaborative skills
A fast learner, able to come up to speed rapidly on new technologies
A strong personal commitment to achievement of successful customer outcomes by doing
Excellent customer service and interpersonal skills
Excellent written and oral communication skills
Ability to effectively work with tight schedules within a fast-paced environment to minimize problem impact on the customer
Preferred Qualifications include:
Bachelor s degree or related experience
A fundamental understanding of ERP in large organizations
10 years of experience in the high-tech environment,
Experience with the ERP application domain
Experience working at/with companies performing complex/large scale applications deployments, employing recognized best practices
Experience including a successful track record of multi-tasking several projects and working as part of a cross-functional team
Title: Sr Technical Account Manager - NetSuite Professional Services
Location: United States
Requisition ID: 1700171D
Other Locations: CA-CA,Canada-Toronto