Citi Senior Account Service Analyst in Warsaw, Poland

  • Primary Location: Poland,Mazowieckie,Warsaw

  • Education: Master's Degree

  • Job Function: Documentation and Information Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17052408


The Account Service Unit in Warsaw is managing the Account Opening and Maintenance processes for the Treasury and Trade Solutions client base across EMEA region.

The successful candidate will be responsible for liaising directly with both external clients of Citi and internal stakeholders as part of the Account Opening and Account Maintenance processes. They will be responsible for working directly with the client, including senior management, to be able to execute account openings across multiple jurisdictions. They will also be responsible for execution of clients’ subsequent maintenance requests on their account base. The role will include coordination of complex project managed deals where a single client aims to open or maintain accounts in 20+ jurisdictions.

Responsibilities :

• Support at minimum Standard and Medium intensity client base on all account opening and account maintenance needs

• Manage the pre-implementation discussion with the client, attend kick off meetings, assist in deal structuring

• Perform a complete review and due diligence of the documentation

• Review and execute all account maintenance requests as received from clients

• Attend regular conference calls with customers to provide updates on the account opening status guidance for the completion of documentation as required

• Liaison with the Clients Sales Management / Relationship community across EMEA as well as other regional hubs

• Updating of documentation and processing status in the inventory database

• Ensuring that all queries are responded to within SLA timeframes

• Building relationships around the EMEA branch network, initiating changes

• Drive consistently high levels of client satisfaction


Qualifications :

• A minimum of 4 years of experience working in financial related organization

• Experience in customer service (internal & external)

• Previous experience in coordinating projects

• Excellent communication and interpersonal skills

• Extremely detailed focused and highly organized

• Fluent English is a must, 2nd European language will be beneficial

We offer:

• Challenging job in a young and dynamic environment

• Opportunity to work in a global organisation in a truly international team, supporting clients from EMEA

• Possibility to use language skills and gain experience in banking sector