Yankee Candle National Account Specialist in Whately, Massachusetts

SOUTH DEERFIELD DEPARTMENT: Whole Sale BUILDING: YCO - Corporate HOURS: Monday - Friday, 8:30 AM 5:00 PM STATUS: Non-Exempt, Full-time Job Summary: The National Account Specialist is responsible for providing order management/fulfillment support for Wholesale national accounts. The position is responsible for processing and monitoring assigned account orders from receipt to release in our warehouse system. Also acts as the primary communication and operational liaison to the National Account Manager to ensure customer order expectations and that requirements are met. Duties include but at not limited to: Reviewing incoming orders for accuracy, including customer specific pricing, promotional discounts, ship dates, terms, routing requirements, etc. before the order is released; Proactively monitor product availability on open orders and communicate potential back backorders to customers, internal sales, and operations teams; Manage order allocations and prepares orders for the warehouse management system; Researching chargebacks and serving as a primary liaison between sales, planning, IT and operations for assigned customer related order fulfillment issues. Scope: The position is responsible for processing and monitoring assigned account orders from receipt to invoice in our warehouse system. This position is exposed to confidential information related to wholesale accounts, information and strategic initiatives undertaken by the Company. Minimum Requirements: Associates Degree or equivalent experience. 1 to 2 years of sales/wholesale experience combined with demonstrated customer service experience preferred. Strong computer skills (Microsoft Office). Knowledge of supply chain systems and operations. Oracle and/or PKMS knowledge a plus. Ability to juggle multiple tasks and prioritize ones own work, strong self-motivation. Attention to detail and strong organizational skills. Ability to work independently or as part of a team. Effective telephone communication and interpersonal skills including the ability to be friendly, courteous, and tactful. Thorough knowledge of arithmetic including adding, subtracting, multiplying, and dividing to computer order costs. Flexibility in work schedule is required including the ability to work extended hours, weekends, and holidays as operational need may require. TO APPLY: Apply online at www.yankeecandle.com