Staples Strategic Account Leader - LA County in Woodland Hills, California



Position Summary

The Strategic Account Leader (SAL) is responsible for managing and leading our engagement with customers in order to increase revenue and profit. This is done by providing solutions tailored to customer needs, achieving sales targets in all product categories and positioning Staples with key executives and decision makers. This position also requires knowledge of key product categories including: Office Supplies, Furniture, Facilities and Break Room Supplies, Technology and Print. The SAL will be expected to interface and lead the interactions with customers, other departments, other SALs and all levels of the Staples organization to meet customer needs and drive sales.

Primary Responsibilities:

• Manage and drive sales growth, gross profit margin, product category penetrations and other key metrics with assigned accounts

• Lead and facilitate the account planning process with team members to establish long term growth plans for accounts

• Develop and execute specific sales plans to achieve sales and margin targets

• Establish and maintain relationships with customers based upon Staples value proposition as provider of solutions to tailored their individual needs

• Cultivate and safeguard (along with product category specialists) the overall customer relationship by interfacing with customer’s highest buying and management level

• Regularly review the performance of each customer pertaining to strategic account planning execution and category penetration to determine and establish further growth plans

• Analyze sales trends, reports and other data to determine long term strategic growth plans

• Team and collaborate with product category experts to understand strategic solution opportunities and programs; and the potential for value added impact at all customer sites as well as to assist on program roll-outs and implementations

• Manage program implementation for new customers

• Manage contract renewal process, program updates and expansion for all customers in the territory

• Manage and lead Quarterly Business Reviews for customers

• Utilize to track account and planning activities




• High School Diploma/GED required

• Minimum of 4-6 years of business development experience

• Experience and proven track record of managing programs or business development

• Solid knowledge of Office Supplies including: facility and breakroom, technology products, business furniture, print and promotional products

• Ability to interface at customer’s most senior levels

• Strong ability to develop and deliver presentations

• Consultative selling, solutions selling, insight selling, negotiation and advanced client management skills

• Ability to set targets, design growth plans and lead strategic account planning with product category team members

• Strong business, financial, operations and technology acumen

• Ability to analyze customer data, business and industry trends to create tailored solutions for customers based upon Staples value proposition

• Ability to function independently with minimal daily supervision


• Bachelor's Degree preferred

Additional Information:

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.