RR Donnelley Account Management Specialist in Chanhassen, Minnesota
Account Management Specialist
Maintain post-sale contact with customers in order to facilitate a positive and productive long-term relationship. Serve as the primary contact for the assigned customers. Enhance the company's position and reputation by properly servicing and corresponding with all assigned accounts in a dependable and timely manner. Manage customer inquiries regarding customer orders in process and future orders pending. Provide tactical support to sales and management, providing information regarding customer issues, needs and opportunities. Prepare RFPs and RFQs and put together sales collateral to use to secure new business and up-sell existing accounts. Enhance customer relationship by working closely with customer on the development of targeted solutions and new business opportunities. Job location: Downtown Minneapolis
Engage customers to gather job requirements and translate customer requirements to internal manufacturing operations teams. Make suggestions to customers regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company.
Ensure job instructions and delivery schedules are clearly communicated to platforms.
Assist in the implementation and execution of products and services. Consult with customers to understand business issues and goals, and works with customers to develop improved solutions to business needs. Prepare summary reports for Sales Representative and Sales Management identifying customer needs and opportunity to secure new business.
Primary resource and back up for Sales group. Provide general solutions, assist in developing pricing and provides original/revised job requirements to Planning.
Primary point of contact for customer.
Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs and coordinate changes to jobs. May forward/review proofs with customer; obtain approval of materials, such as artwork, color separations, or ink samples.
Coordinate the resolution of customer or manufacturing issues with customer jobs. Engage appropriate departments to verify the issue and determine the root case. May make recommendations to management on appropriate response to issues that are in the best interest of the customer and the company. Communicate with customers regarding the resolution of issues.
Assist in development and review of customer facing metrics reports as requested.
Ensure follow up on invoicing, product and delivery issues.
May have responsibility for determining the use of vendors to supply component of the customer product.
Performs other customer & sales related duties and participates in special projects as assigned.
May mentor junior level Print Production staff or work on special projects.
Bachelor degree in discipline related to functional work or role with up to 3 years of relevant work experience OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.
Able to translate previous work experience in to very good problem-solving skills and appropriately apply proven solutions. Consistently deliver prescribed outcomes in a timely and accurate manner with appropriate guidance. Apply existing processes and procedures to solve problems and may receive guidance for problems that are not routine.
Able to apply broad work experience and knowledge when analyzing problems. Must be able to consistently identify critical elements, variables and alternatives to develop solutions. Must be able to organize/prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions. Able to communicate clearly and courteously with those who need to know of decisions/actions/problems. Able to apply excellent business acumen and collaborative skills when resolving problems.
Able to understand general business concepts and apply them when communicating with diverse groups of people when completing work assignments.
Must be able to modify communication style both formal and informal to match the appropriate level of the audience targeted.
Must have strong and demonstrated customer relationship skills. Must be able to work independently and lead resources from multiple organizations.
Chanhassen, Minnesota, United States
Employee Referral Bonus eligible