University of Chicago Student Account Advisor in chicago, Illinois

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/ada/r/jobs/5742796 job id-JR01473Reporting to the Assistant Manager of Student Account Services the Student Account Adviser, provides primary customer service support to students, internal staff and third-parties regarding Student Account service inquires.Responsibilities:Provide assistance to walk-in customers with Student Account management inquiries.Manage daily phone and electronic service requests.Provide reporting on Student Account inquiry service statistics and feedback regarding service inquiries.Provide support to the Assistant Manager on dissemination and monitoring of communications and outreach events.Provide support to the Assistant Manager on internal inquiries and educational programming. Additional Information: Education, Experience or Certifications:Education:Bachelor's degree and/or two years relevant student financials/customer service experience requiredExperience:Experience with Campus Solutions a plusTechnical Knowledge or Skills:Knowledge of computer system capabilities, business processes and work flow and spreadsheet analysisUnderstanding of the software development life cycleExcellent communication skills, both written and verbal, including the ability to bridge functional and technical resources by communicating effectively with individuals of varying systems expertiseThe University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.For more details see online:URL