UNUM Account Service Consultant in Portland, Maine
Job Posting End Date: 04/27
Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum's financial protection benefits help protect more than 33 million working people and their families from the financial impact of illness or injury. Unum's three distinct, but similarly focused US businesses – Unum US, Colonial Life, and Starmount Life – are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.
Headquartered in Chattanooga, Tennessee, Unum has significant US operations in Portland, Maine, Worcester, Massachusetts, and Glendale, California with over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide. Starmount Life is based in Baton Rouge, Louisiana, and is the dental and vision center of excellence for Unum in the US.
General Summary:This is a senior level position that performs complex activities generally focused on premium billing and reconciliation and cultivating relationships with customers. This may include proactive outreach, and service and fulfillment for customized/special handling cases. This position works individually and in teams with minimal direction from management. Individuals are seasoned employees who rely on experience, judgment, and creativity to plan and accomplish goals.
Principal Duties and Responsibilities
Serves as the GLTC single point of contact for Brokers, Plan Administrators, certificate holders and vendors; develops strong collaborative partnerships within team, across functional areas and with external customers.
Actively participates in customer relationship management.
Manages overall account suspense and premium allocation between policies and other product lines. Analyzes and identifies resolutions for past due policies.
Assists internal partners to set up enrollment events; manages enrollment events, including tracking of application and census information as needed; audits deduction files to ensure accurate billing following enrollment.
Identifies and communicates solutions for complex/customized billing or administrative setups.
Performs audits as needed, such as enrollment activity and premium remittance and allocation.
Effectively prioritizes and manages high volumes of email and phone inquiries from internal and external customers.
Clearly communicates information about products and administrative processes to internal and external constituents; proactively identifies and recommends effective solutions.
Completes assigned reports and other accountabilities timely and accurately; meets established productivity metrics and response times.
Demonstrates ability to effectively use resources and produce results to solve problems/issues with minimal support.
Demonstrates an expert working knowledge of Unum’s GLTC products, services, technology and business processes (including customer, market and industry knowledge) of his/her specific functional area, its issues and the technical skills required to support it.
Accepts responsibility for outcomes of his/her own efforts.
May mentor and oversee work of less experienced staff; may act as a mentor/teacher to raise the level of expertise within his/her team
May perform other duties as assigned.
Four year degree preferred plus 2-4 years relevant business experience.
Strong to expert knowledge of general banking, accounting and billing/collection business practices; deep technical knowledge of premium and payment concepts
Strong customer service skills.
Operates with the mind of a business owner.
Effectively and independently prioritizes work.
Highly motivated and able to resolve problems/issues without the involvement of a manager.
Effectively able to participate in one or more projects while maintaining regular workload; demonstrated ability to sustain strong results.
Able to commit quickly and positively to change; viewed as a promoter of change management.
Actively seeks opportunities to recommend changes to improve workflow or operating costs.
Strong communication and influencing/negotiation skills (clear, concise oral and written communication).
Advanced Excel skills (data analysis, data manipulation) and proficient in Word.
Proficient in mainframe systems and standard policy administration tools (e.g. PayDed/Mapper, FTU, iServices, Slice, GPC tool).
Represents Unum’s ethical and professional standards at all times.
Unum and its family of businesses offer world-class training and development, generous compensation and benefits packages, and a culture built on employee ideas.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
A Fortune 500 company, Unum’s family of 10,000 employees spans three countries and dozens of office locations. Our employees focus each day on delivering financial protection benefits to millions of workers and their families when they need it most.
The Unum enterprise includes Unum in the U.S. and U.K., Colonial Life and Starmount Life Insurance – each a market leader in making disability, life, accident, critical illness, dental and vision insurance accessible in the workplace.