Highgate Hotels Account Receivable Clerk in San Francisco, California

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Park Central San Francisco, a Starwood Affiliate Hotel is an artful blend of chic design and exemplary service. The hotel is conveniently located in the South of Market district and is within walking distance to premier Union Square shops and designer boutiques, trendy SOMA dining and lounge hot spots, the Powell Street Cable Car Terminal and Market Street Vintage Trolley Car line. Explore the Artisan shops at the Ferry Building and experience local favorite's in Chinatown, Fisherman's Wharf. Mission District and North Beach. This modern, ultra-chic hotel has 676 guestrooms.


The Accounts Receivable Clerk is responsible for ensuring proper review, timely processing and communications of all guests billing and the collection thereof, in accordance with Highgate Hotel’s policies and procedures.

  • Assist the sales effort in establishing customer credit in accordance with Highgate Hotel’s policies and procedures, to include but not limited to the application process, reference checks, credit limits, direct bill listing, deposit requirements and other credit related activities.

  • Provide customers with accurate and timely invoices, statements and schedules.

  • Respond effectively to customer inquiries in a timely fashion. Communicate all issues and/or disputes to operating departments and supervisor.

  • Maintain an efficient collection process to include an organized filing and tracing system, issue demand letters, monitor returned checks and chargebacks, perform collection calls and prepare bad debt write-offs.

  • Ensure proper internal control by monitoring the guest ledger, advance deposit ledger and any other related subsidiary ledgers.

  • Implement credit training in operating department to include proper credit card, cash and check acceptance, limits and approval for direct bill listing.

  • Monitor and prepare financial reports in accordance with Highgate Hotel requirements meeting various due dates; i.e., month end aging reports, weekly aging transmission to the Corporate Office, etc.

  • Attend and contribute to periodic meetings (pre-convention, credit, etc.) to maintain favorable working relationships between employees to improve morale, productivity and efficiency.

  • Keep supervisor informed of any unusual events and/or deviations of policies or procedures.

  • Ensure overall guest satisfaction.

  • Maximize productivity, identify problem areas, and assist in finding and implementing solutions.

  • High School diploma or equivalent required.

  • At least one year of progressive experience in a hotel or related field preferred.

  • College course work in related field helpful.

  • Ability to understand and utilize basic computer equipment and applications, to include word processing and spreadsheet applications

  • Flexible and long hours sometimes required.

  • Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

  • Maintain a warm and friendly demeanor at all times.

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

  • Must be able to multitask and prioritize departmental functions to meet deadlines.

  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

  • Attend all hotel required meetings and trainings.

  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

  • Must be able to cross-train in other hotel related areas.

  • Must be able to maintain confidentiality of information.

  • Must be able to show initiative, including anticipating guest or operational needs.

  • Perform other duties as requested by management.

External Job Posting Title: Account Receivable Clerk

Job ID: 2018-4849

External Company Name: Highgate Hotels, L.P., a Delaware Limited Partnership

External Company URL: www.highgate.com