Laser Spine Institute Accounts Receivable Representative in Tampa, Florida
The Accounts Receivable Representative I works as a part of the team which is responsible for accurately capturing charges, posting payments, and timely collection of monies owed to the organization.
Contact insurance carrier/patient to seek resolution on account.
Determine patient’s ability to pay and seeks additional assistance either through optional payment plans or uncompensated care.
Transfers outstanding balances to secondary insurance or patient according to departmental policies and procedures.
Responsible for accurate input of data into revenue cycle system with reconciliation to batched totals.
Responsible for timely resolution of registration and insurance claim edits to minimize claim denials.
Responsible for the tracking and resolution of daily claim edits, rejections and reporting fluctuation and trends to supervisor.
Assist Accounts Receivable Representatives II/III with ongoing projects and departmental day-to-day activities, as needed.
Process daily lockbox deposit receipts.
Seek to gain needed knowledge and experience to promote to Accounts Receivable Representative II position.
Exhibit competency in the utilization of computers, telephones, calculators, fax machines and insurance verification devices-level of competency 80%.
Responsible for insurance verifications and/or obtaining pre-authorizations through insurance companies
Occasionally contact patients to confirm certain aspects of their insurance benefits.
Participate in departmental meetings as necessary.
Maintain files and logs as needed.
Maintains reasonably regular, punctual attendance consistent with Laser Spine Institute policies
Maintains compliance with all Laser Spine Institute policies and procedures.
Execute all duties in accordance with our CHOICE values.
Treat others with unconditional respect, dignity and equality
Acknowledge a need or concern by pausing from your task
Customize your approach when meeting with customers (i.e. sitting down at bedside when communicating with a patient)
Always go that extra mile
Anticipate the needs of others by providing support and assistance before being asked
Maintain a positive attitude
Celebrate the success of your teammates
Participate in teambuilding events
Look for ways to make co-workers smile
Encourage your teammates to meet their goals
Attend and actively participate in staff meetings
Share information with coworkers to achieve team success
Cooperate and build collaborative relationships with one another
Encourage coworkers to develop their own skills and abilities
Behave ethically by demonstrating honesty, maintaining high standards and by always doing the right thing — even when nobody is looking
Take ownership of mistakes without placing blame - apologize quickly
Demonstrate reliability and responsibility
Meet deadlines and follow through on all commitments
Follow established patient, employee and “environment of care” safety policies and procedures
Constantly work to improve job-related knowledge
Promptly report and/or correct unsafe acts or conditions in the workplace
Provide education to department staff when applicable and necessary
Consistently look for opportunities to exceed our customer's expectations by personalizing your approach
Be on time.
Acknowledge a customer's presence immediately by making eye contact, smiling and introducing yourself
Search for opportunities to improve processes
Submit innovative ideas to improve the way we do business
Actively pursue development goals and career objectives
Knowledge, Skills, Abilities:
Exceptional communication and organizational skills
Ability to manage multiple projects in a fast-paced, deadline-driven environment
Proven ability to build consensus and work effectively within a cross-departmental team
Excellent oral and written communication, and listening skills.
Proven analytical and creative problem-solving abilities.
Ability to effectively prioritize and execute tasks under pressure.
Strong customer service orientation.
Experience working collaboratively in a team-oriented environment.
Knowledge of Microsoft Office Excel and Word required.
Ability to type 30 wpm.
High School graduate or GED required.
Must complete staff development within the (6) months of hire date.
- Six (6) months experience in related field (medical billing/collections/managed care) required.
External Company URL: www.laserspineinstitute.com