Laser Spine Institute Accounts Receivable Representative in Tampa, Florida

The Accounts Receivable Representative I works as a part of the team which is responsible for accurately capturing charges, posting payments, and timely collection of monies owed to the organization.

  • Contact insurance carrier/patient to seek resolution on account.

  • Determine patient’s ability to pay and seeks additional assistance either through optional payment plans or uncompensated care.

  • Transfers outstanding balances to secondary insurance or patient according to departmental policies and procedures.

  • Responsible for accurate input of data into revenue cycle system with reconciliation to batched totals.

  • Responsible for timely resolution of registration and insurance claim edits to minimize claim denials.

  • Responsible for the tracking and resolution of daily claim edits, rejections and reporting fluctuation and trends to supervisor.

  • Assist Accounts Receivable Representatives II/III with ongoing projects and departmental day-to-day activities, as needed.

  • Process daily lockbox deposit receipts.

  • Seek to gain needed knowledge and experience to promote to Accounts Receivable Representative II position.

  • Exhibit competency in the utilization of computers, telephones, calculators, fax machines and insurance verification devices-level of competency 80%.

  • Responsible for insurance verifications and/or obtaining pre-authorizations through insurance companies

  • Occasionally contact patients to confirm certain aspects of their insurance benefits.

  • Participate in departmental meetings as necessary.

  • Maintain files and logs as needed.

  • Maintains reasonably regular, punctual attendance consistent with Laser Spine Institute policies

  • Maintains compliance with all Laser Spine Institute policies and procedures.

  • Execute all duties in accordance with our CHOICE values.


  • Treat others with unconditional respect, dignity and equality

  • Acknowledge a need or concern by pausing from your task

  • Customize your approach when meeting with customers (i.e. sitting down at bedside when communicating with a patient)

  • Always go that extra mile

  • Anticipate the needs of others by providing support and assistance before being asked


  • Maintain a positive attitude

  • Celebrate the success of your teammates

  • Participate in teambuilding events

  • Look for ways to make co-workers smile

  • Encourage your teammates to meet their goals


  • Attend and actively participate in staff meetings

  • Share information with coworkers to achieve team success

  • Cooperate and build collaborative relationships with one another

  • Encourage coworkers to develop their own skills and abilities


  • Behave ethically by demonstrating honesty, maintaining high standards and by always doing the right thing — even when nobody is looking

  • Take ownership of mistakes without placing blame - apologize quickly

  • Demonstrate reliability and responsibility

  • Maintain confidentiality

  • Meet deadlines and follow through on all commitments


  • Follow established patient, employee and “environment of care” safety policies and procedures

  • Constantly work to improve job-related knowledge

  • Promptly report and/or correct unsafe acts or conditions in the workplace

  • Provide education to department staff when applicable and necessary


  • Consistently look for opportunities to exceed our customer's expectations by personalizing your approach

  • Be on time.

  • Acknowledge a customer's presence immediately by making eye contact, smiling and introducing yourself

  • Search for opportunities to improve processes

  • Submit innovative ideas to improve the way we do business

  • Actively pursue development goals and career objectives

Knowledge, Skills, Abilities:

  • Exceptional communication and organizational skills

  • Ability to manage multiple projects in a fast-paced, deadline-driven environment

  • Proven ability to build consensus and work effectively within a cross-departmental team

  • Excellent oral and written communication, and listening skills.

  • Proven analytical and creative problem-solving abilities.

  • Ability to effectively prioritize and execute tasks under pressure.

  • Strong customer service orientation.

  • Experience working collaboratively in a team-oriented environment.

  • Knowledge of Microsoft Office Excel and Word required.

  • Ability to type 30 wpm.

Required Qualifications:


  • High School graduate or GED required.

  • Must complete staff development within the (6) months of hire date.


  • Six (6) months experience in related field (medical billing/collections/managed care) required.

ID: 2018-5484

External Company URL: