ZF Account Manager in United States
ZF Chassis Systems Tuscaloosa
Position Summary: Develop the regional contact to the customer as
regards customer relation, technical support, negotiations & acquisitions
as defined and agreed with the Key Account Manager (KAM). Oversee the Customer
Liaison Management on a plant level for the region region/country.
- Supervise all regional
acquisition programs for the BU as released by the BU Management Team in
coordination with the VP of the region & the KAM.
- Coordinate all commercial
topics with the customer’s purchasing department considering KPI-set.
- Provide first contact to
the customer as customer advisory support and perform complaint management
for the region/country.
- Initiate, establish &
maintain customer relations and realize periodical review meetings / sales
- Participate in implementing
the market / customer strategy into Business Plans and performance
- Support strategic &
commercial evaluation of new projects and programs for the region/country.
- Calculate, prepare and
control biddings for region/country and (re-)negotiate terms of contract
& prices for the specific project/ customer on a plant level in
accordance with KAM.
- Provide support for the
forecast / long-term planning, keep the market forecast up-to-date and
control the project and cost plan.
- Support project team with
all commercial / technical / quality topics, including change management,
tool orders, purchase orders, etc..
- Collect, negotiate and
forward change requests from the customer & collect change orders.
- Develop and prepare
proposals for customer use of ZF products.
- Coordinate contract
management within customer key account and relevant ZF functions.
- Perform other duties as assigned.
Physical demands and work
environment: The physical demands and
work environment characteristics described here are representative of those
that must be met by an employee to successfully perform the essential functions
of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential
Physical demands: While performing the duties of this job, the
associate is occasionally required to stand, sit, use hands to finger, handle
or feel objects, tools; or controls;
reach with hands and arms; ascend stairs; balance; stoop; kneel, crouch,
or crawl; talk or hear taste or smell.
The associate must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by the job
include close vision, distance vision, peripheral vision, depth perception and
the ability to focus.
Work Environment: While performing the duties of the job, the
associate is exposed to an office atmosphere with some manufacturing floor
Skills and Experience:
- Bachelor’s degree in engineering
- 6+ years of related professional
experience (strongly preferred in automotive)
- Profound product know-how,
strong communication & negotiation skills
- Willingness to travel
Skills and experience:
Strong assertiveness and
- German and/or
Spanish language skills
ZF North America, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ZF North America, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. ZF North America, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ZF North America, Inc. employees to perform their expected job duties is absolutely not tolerated.