ORR Corporation National Account Coordinator in United States

National Account Coordinator

Location:

Canton, GA

Job Id:

334

of Openings:

1

National Account Coordinator

ORR Corporation formed from the trunk of Clark Orr Sr.’s car when he began selling safety equipment almost 70 years ago. The company has since expanded, now encompassing ORR Safety, ORR Protection and Inspection Logic. We support 500 employees across 28 locations nationwide but we still maintain the principles of safety, family and integrity, we were built on.

At ORR, we’re dedicated to providing protection for people, property and the environment. Read more about our company culture at ORRCorp.com/about-us.

JOB SUMMARY

The National Account Coordinator Position serves as Single Point of Contact for one or more accounts with multi-location, multi-state footprints. Position is located in Canton, GA. Not eligible for relocation or agency placement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • All team members must embody the company mission to provide protection for people, property, and the environment in all aspects of their job.

  • Coordinate execution of contractual obligations through other ORR business units, vendors and subcontractors.

  • Daily, Monthly, Quarterly and Yearly KPI measurement and reporting to Client.

  • Work with, and alongside Regional and National Sales to track, escalate and fulfill proposal needs.

  • Submission, presentation and follow up of proposals.

  • Prepare additional spend budgets for Client and coordinate fulfillment of approved budget items.

  • Work with Client to develop replacement programs or obsolescence emergency plans.

  • Work with Sales to develop upgrade and value add initiatives.

  • Perform quarterly, face-to-face Client Business Review with Client.

  • Utilize Data Mining to identify trends and initiate processes designed to maximize efficiencies and minimize client exposure.

  • Review invoices for all work performed to ensure adherence to client standards and pricing structures. Timely approval of all invoices.

  • Work with Accounting in escalation of AR items.

  • Initiate and coordinate response to Client emergency calls and requests within SLA.

  • Work as liaison between ORR Projects group and client. Assist in developing project schedules and be responsible for communication, progress reports and delivery of final package to Client.

  • Profitability analysis and trend identification.

  • Renewals and expansion of services.

  • Client Portal Work as required.

  • Utilization of ServiceMax and Salesforce.

  • Other duties as assigned.

MINIMUM EDUCATION AND/OR EXPERIENCE

  • High school diploma or equivalent education, required. Bachelor’s degree preferred

  • Minimum 2 years uninterrupted experience in project management, project support, sales or customer service.

  • Experience in fire suppression industry preferred.

KNOWLEDGE, SKILLS AND ABILITIES

  • Candidate must be an effective communicator, both written and verbal.

  • Intermediate skills in Excel, Word and PPT.

  • Candidate must be able to thrive in a fast paced, urgent environment.

  • Candidate must be driven and a self-motivator.

  • Candidate must possess a customer first mentality and have a desire to serve others.

  • Salesforce experience preferred.

  • Candidate must be detail oriented and possess the organizational skills to effectively manage multiple assignments simultaneously.

  • Must be effective speaker and presenter in public or corporate environment.

WORK ENVIRONMENT

  • Work hours are M-F 8-5 in a fast-paced office setting. After-hours phone calls or emergency situations requiring escalation to coordinator are not uncommon. Up to 25% overnight travel required with travel expenses paid by company.

  • All associates are required to pass a drug screen, background check and motor vehicle report.

ONCE YOU JOIN OUR TEAM, YOU’LL GET TO ENJOY:

  • Working for a company where the associates are viewed as the company’s greatest asset.

  • Being part of something you can be proud of – making a difference in the health and wellness of people and our planet.

  • A growing company with a first class reputation in our respective industries.

  • A culture that is fun, family oriented and entrepreneurial.

  • A company that offers a focus on work life balance and encouragement to make a big impact.

  • A caring group of associates with a commitment to make the communities we work in better for all.

  • Excellent benefits including 401(K), health, life, dental, tuition reimbursement and numerous perks such as training and development

Equal Opportunity Employer/Vet/Disabled